Shipments and returns
Transferring coin to your account will be started after receipt of payment. If your account information is correct and you are logged out of all platforms (console, web app, companion app), the transfer will be completed within a few hours.
If you log into your account during the coin transfer, the transfer process will be interrupted, and you will be responsible for any potential loss of coins.
In the case that your account have not ability's of transferring coin, such as if the transfer market is not unlocked in the web app or if it is banned from the market, we will request a wallet address from you and refund your money. In this scenario, the transfer fee will be on you.